Our call out charges explained

Our call out charges explained

Whenever we see an advert for a plumbing company on TV, hear them on the radio or see a printed advertisement for no call out charges, we often doubt whether or not they are being honest. We ask ourselves when is a plumbing call out free and when is it chargeable?

At Bright Gas, we want to make ourselves clear on how we operate and the principles of our no call out fee. That way you know exactly what to expect when you pick up the phone and talk to Bright Gas.


Working hours call outs

During our typical working hours, we will send an engineer free of charge to diagnose any faults on boilers and heating systems that you may be experiencing. If a fault is detected our team will provide a complete quote for the cost of repairing your boiler or heating system, from which you can decide to accept or decline.

If you decline our quote to fix the issue with your central heating system or boiler, Bright Gas can still help by offering our diagnosis service which is a minimum set charge to cover the time spent diagnosing the fault in your property.

If you accept our quote to solve your boiler issues we will do our upmost to fix your boiler or central heating system there and then, saving you time and the inconvenience of having to wait in for a heating engineer to call later in the day. We will give you a fixed price for the cost of repairing the problem, which includes both parts and labour regardless of how long it takes to resolve the issue.


Out of hours call outs

Our out of hours call outs are not free of charge as we have to pay an engineer to be on standby and to attend the job. We want to be as honest as possible with you, and this is the reason we change for out of hours call outs.

We will typically only attend emergencies out of hours such as gas leaks and water leaks to make the home owner and the property safe as this is our main priority for any customer. The out of hours call charge will depend on the time of day and day of the week but will give you an accurate price before we arrive so that you are 100% happy before we even get to your property.


West Yorkshire call outs

Our central heating engineers have a vast knowledge of boiler faults on most industry recognised boiler brands, including Worcester Bosch, Baxi and Viessmann. During your initial phone call, we can typically tell you if we can fix your boiler during our visit.

We have boiler repair engineers and emergency plumbers covering Dewsbury, Batley, Ossett, Horbury, Mirfield and Wakefield.


If you need an emergency plumber Gomersal make sure Bright Gas are your first call 01924 631177.