5 essential questions to ask before you replace your boiler

5 essential questions to ask before you replace your boiler

At Bright Gas we want to help you make the right decisions when it comes to heating your home. As a family run business, we take pride in the quality of our work and ensure that you always provide a high quality honest advice to every customer.

We’ve put together our top 5 essential tips to ask any heating engineer before you replace your boiler. After all, you might not need a new boiler or there may be a more affordable cost to fixing your current boiler.


  1. Is my existing boiler unsafe?

Your personal safety must come first. If your heating engineer has highlighted any concerns over the safety of your existing boiler, you need to clarify how serious these concerns are. Make sure you ask your heating engineer for a full report on the condition of your boiler and whether or not they think it is safe to use.


  1. Is my existing boiler still under guarantee?

Depending on when your current boiler was installed, it may still be covered under a warranty. The boiler guarantee is a contract between you and the boiler manufacturer to attend your property and repair or replace the boiler within a reasonable period of time without quibble. The guarantee is legally binding on the manufacturer and improves your consumer rights.

The quickest way to find out if your boiler is still under its guarantee is to write down the make and model of your boiler and contact the manufacturer. Some companies provide up to a 10 year guarantee.


  1. What is the guarantee on my new boiler?

If a new boiler is the only feasible option it is important to ask your heating engineer what guarantee is provided by the manufacturer. It is important to check how long the guarantee is for, and whether this covers parts, labour or both. Tip: Check the wording! You are looking for a guarantee, not a warranty. A guarantee holds more rights in your favour.


  1. Is my boiler automatically registered for its guarantee?

By law, at the end of your installation, two things need to happen, 1 – Your boiler needs to be registered with the manufacturers to activate its guarantee; 2 – Your new installation needs to be ‘notified’ to the Gas Safe Register. This process proves the installation has been carried out by a qualified entity. Typically the installer does this, but it is important to check it has been done.


  1. Am I getting the best boiler for my home?

It is always best to check with a heating engineer that you’re making the best decision for both you and your property. You want to get a boiler that is more economical to run in the long term, whilst providing adequate heat. On average you should ask for 3 quotes from different heating engineers, but don’t simply go for the cheapest as this may cost you more money in the long run. Check its energy rating and manufacturer guarantee.


As accredited installers of Worcester, Baxi and Viessmann, we can help you get a new boiler, which is easier and more cost effective than you may realise. Talk to our team today to find out how we can help you!  Call 01924 631177 to talk to our friendly team today!